Frequently asked questions
To place an order, simply send a request by e-mail or whatsapp and our team will contact you to discuss the details, ensuring a tailored shopping experience that meets your needs.
Yes, every item on our site is crafted from high-quality genuine leather. We guarantee meticulous craftsmanship for each piece, using only the finest materials.
Yes, all of our products are proudly Made in Italy, specifically in Florence. Each item is handcrafted by us in collaboration with family-run businesses that uphold the same values of eco-sustainability and respect for traditional craftsmanship. Our network of local artisans ensures that every piece reflects the rich heritage of Italian artistry, with a focus on ethical labor practices and environmental responsibility. By keeping production local, we maintain the highest standards of quality and authenticity.
Yes we do by using express service of the DHL international shipping company.
We accept payments via PayPal, which allows you to use either your PayPal account or any major credit card. PayPal is a secure platform that protects your financial information. Your credit card details are never shared with us, ensuring complete privacy.
We offer worldwide shipping with delivery times of 2-4 working days, using trusted international courier like DHL. You will receive a tracking code by e-mail once your order is shipped.
For orders shipped outside the European Union, customs fees may apply. For more details on customs charges. We advise you to contact the local customs office.
If you have any questions or need assistance, feel free to contact us. You can send an email or use the contact form, and our customer service department team will be happy to help you.
