Ponte Vecchio Florence guarantees that you are ordering a quality product that is impeccably crafted from the finest of materials. While we ask that you carefully consider your purchase/s with us, we also understand that sometimes your purchase is not what you expected. So to give you full confidence in your purchase, if you are not 100% satisfied with your purchase, we offer 7 days easy returns. This means you have 7days after receiving your item,that return policy is applicable only for online orders, to request this return policy, you need to contact pvflorence@pvflorence.com directly by email.

Please note that you must cover the cost of the return shipment including taxes and duties, since you changed your mind and have decided to cancel the order. All items must be returned unused, in their original condition and from the country that the order was delivered to. The returned item(s) must be in the same condition as sent.

Exchange your order

There is no charge to exchange items for a different size. Items must be unused. Shipping is also free on the replacement item only in the EU. If you are based outside the EU you will have to pay shipping, taxes and duties on this.